Privacy Policy

This Privacy Policy is issued by 786p ("786p", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://786p.org. 786p is Pakistan's premier online gaming destination, offering cricket betting, live dealer casino games, slots, Happy Fishing arcade, and a range of other entertainment services to registered players.

For the purposes of this Privacy Policy, 786p acts as the data controller in respect of the personal information of registered players and website visitors. This means 786p determines the purposes for which and the manner in which your personal data is processed.

If you have any questions about this Privacy Policy or about how 786p handles your personal data, please contact our Data Protection team at [email protected].

786p collects personal data that is necessary to provide our services, comply with our legal obligations, and protect the integrity of the platform. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data beyond liveness check photographs where these are required as part of KYC verification, and these images are processed and then securely deleted by our KYC provider upon completion of the verification process.

786p collects your personal data through the following means:

• Direct registration: Information you provide when creating a 786p account, including your name, email address, mobile number, date of birth, and city of residence.
• KYC verification: Documents and images you upload to complete identity verification, including your CNIC and proof of payment method.
• Deposits and withdrawals: Transaction data generated when you deposit or withdraw funds using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Visa/Mastercard.
• Platform use: Automatically collected data generated by your interaction with the platform, including games played, bets placed, pages visited, and session information.
• Customer support: Information you provide when contacting our support team via live chat or email, including the content of your communications.
• Cookies and tracking technologies: Technical and usage data collected automatically via cookies, web beacons, and similar technologies when you browse 786p.org. See Section 7 for full details.

Where 786p obtains personal data from third-party sources — such as identity verification providers or fraud detection services — we ensure that such data is obtained lawfully and that the third party has a legitimate basis for sharing it with us.

786p uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide access to all 786p services including cricket betting, live casino, slots, and Happy Fishing.
• Processing transactions: To process deposits and withdrawals in PKR via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Visa/Mastercard) and to maintain accurate financial records.
• KYC and age verification: To verify that you are aged 21 or above and that you are who you say you are, as required by our responsible gaming and anti-fraud commitments.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct as described in the 786p Terms and Conditions.
• Responsible gaming: To monitor your gaming activity, enforce deposit and loss limits you have set, action self-exclusion and cooling-off requests, and identify players who may need support with problem gambling.
• Customer support: To respond to your queries, complaints, and requests via email and live chat, and to maintain records of those communications.
• Legal compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregated usage patterns and technical data to improve the performance, features, and user experience of the 786p platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 786p — but only where you have given your consent to receive such communications. See Section 12 for details on how to opt out.

786p processes your personal data on the following legal bases, depending on the purpose for which it is being processed:

• Contract performance: Processing that is necessary to perform our contract with you — i.e., to operate your account, process bets, handle deposits and withdrawals, and provide customer support.
• Legal obligation: Processing that is required to comply with applicable law, including AML obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing that is necessary for 786p's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and internal analytics — provided such interests are not overridden by your rights and interests.
• Consent: Processing for purposes that are not strictly necessary for the provision of our services — primarily direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

786p does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners receive the minimum data necessary to execute your deposit and withdrawal transactions. These providers are bound by their own data security standards and do not receive your full account profile.
• KYC verification providers: Third-party identity verification services process your CNIC and other identity documents to confirm your age and identity on behalf of 786p. These providers are contractually bound to use your data solely for verification purposes and to delete it upon completion of the verification process.
• Fraud detection and AML services: 786p uses specialist third-party tools to screen transactions and player activity for signs of fraud, money laundering, and other financial crime. These tools process data on 786p's behalf under strict contractual controls.
• Customer support platforms: Our live chat and email support functions may be powered by third-party software platforms. Support communications are stored on these platforms' secured infrastructure under data processing agreements with 786p.
• Legal and regulatory authorities: 786p may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or other legally enforceable demand. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that 786p undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to the applicable privacy policy in advance.

All third parties with whom 786p shares personal data are required to process that data in accordance with applicable data protection law and to implement appropriate technical and organisational security measures.

786p uses cookies and similar tracking technologies on 786p.org to ensure the platform functions correctly, to remember your preferences, and to collect technical and usage data that helps us improve the service. A cookie is a small text file placed on your device by a website you visit.

786p uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to operate. These enable you to log in to your 786p account, navigate the site, and use core features. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and last visited game categories to provide a more personalised experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited most, where users drop off in registration flows, and how long sessions last. This data helps us improve the platform.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect player accounts from unauthorised access.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 786p platform. As 786p does not use third-party advertising networks, you will not encounter third-party advertising cookies on 786p.org.

786p retains your personal data for as long as your account remains active and for such additional period as is required to comply with our legal, regulatory, and operational obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Financial and transaction records: Retained for a minimum of five (5) years following the date of the relevant transaction.
• Customer support communications: Retained for three (3) years from the date of the communication, unless the communication is relevant to an ongoing dispute or legal matter.
• Technical and usage data: Retained in identifiable form for up to twenty-four (24) months. Aggregated, anonymised analytics data may be retained indefinitely.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years following unsubscription as evidence of your consent history.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.

786p implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all connections between your device and 786p.org, ensuring that data transmitted to and from the platform cannot be intercepted in transit.
• Encrypted storage of sensitive account data, including passwords (which are stored as salted cryptographic hashes and are never stored in plain text).
• Access controls limiting internal access to personal data to authorised personnel who require it to perform their job functions, governed by a principle of least privilege.
• Regular security assessments and penetration testing of the 786p platform and infrastructure.
• Secure, access-controlled server environments with monitoring for anomalous activity.
• An internal data breach response procedure to detect, contain, and notify in the event of a confirmed breach.

Subject to applicable law, you have the following rights in respect of your personal data held by 786p:

• Right of access: You have the right to request a copy of the personal data 786p holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations described in Section 8.
• Right to restriction: You have the right to request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: You have the right to object to processing based on our legitimate interests, and to object to direct marketing processing at any time.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within thirty (30) days. We may need to verify your identity before processing your request.

786p is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data relating to any person under the age of 21. Age verification is a mandatory step in the 786p account registration and KYC process specifically to prevent access by minors.

If 786p becomes aware that personal data relating to a person under the age of 21 has been collected — whether through a fraudulent registration or any other means — that account will be immediately suspended and the personal data in question will be deleted or returned to the appropriate guardian in accordance with applicable law. All associated deposits will be returned and any winnings will be forfeited.

Parents and guardians who believe that a minor may have accessed or registered on 786p are encouraged to contact us immediately at [email protected] so that we can take appropriate action.

With your consent at the time of registration or subsequently, 786p may send you promotional emails and SMS notifications about bonuses, new games, PSL betting promotions, and other 786p offers. Marketing communications are entirely optional and your account will not be affected if you choose not to receive them.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in every 786p marketing email.
• Updating your communication preferences in your 786p account settings.
• Contacting 786p support at [email protected] with the subject line "Unsubscribe" and your registered email address.

Please note that opting out of marketing communications does not affect service communications — 786p will continue to send you transactional emails relating to your account, deposits, withdrawals, security alerts, and other operational matters regardless of your marketing preferences.

786p.org may, from time to time, contain references to third-party content or services. This Privacy Policy applies solely to data collected and processed by 786p on 786p.org. 786p is not responsible for the privacy practices or content of any third-party websites or services, and we encourage you to review the privacy policies of any third parties whose services you access.

786p reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party sharing — we will notify registered players via email and/or an on-platform notification prior to the changes taking effect. For minor amendments, we may update this page without direct notification.

Your continued use of 786p following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised policy, you should cease using 786p and may request account closure as described in the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 786p processes your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

For urgent account security concerns — such as suspected unauthorised access to your 786p account — please contact support immediately at [email protected] with the subject line "Account Security" and we will prioritise your request.

For general platform queries, bonus questions, or deposit and withdrawal support, please use the standard 786p live chat or email support channel at [email protected].